Frequently Asked Questions:
1) Do you deliver to my area?
We do deliver 20 mile radius from 4 Keemat Grocers location.
2) What is the fee for Home delivery?
There is a $4.99 fee for Home Delivery for 50lb weight limit up to 20 miles radius from each Keemat Grocers Location.
Once 50 lb weight limit exceeds additional charges will be recalculated.
3) What is the minimum order amount?
There is $45 minimum to place an order (excluding tax and delivery fee).
4) When will I get my delivery?
You will receive an e-mail confirmation once order is successfully placed. After that you will receive an e-mail or a call to confirm the delivery date and time frame from Keemat Grocers.
5) How I can cancel my order?
We need at least 24 hrs advance notice to cancel the order. After that deadline you cannot cancel your order.
6) Can I add on in my order?
Yes. You can add any item until final charges generate on your credit card. Once your card is been charged you cannot add any more new items to existing order as credit card authorization will be expired once charges took place.
7) Do I need to be at home for the delivery?
Yes, for confirmed delivery windows.
Someone over an age of 18 must be present. If someone over an age of 18 isn’t present our delivery partner will leave the package at the door. It is customer’s responsibility to pick up at earliest (as it may have perishable items).
Please note – The delivery fee or order charges will be non refundable.
8) What happen if item is out of stock?
From time to time we may ran out some items. We substitute items with your permission only.If you cannot be reached out then we will skip the substitution process and process the rest of the order as is.
9) What if item is missing in the order?
We take utmost care to ensure all items are carefully checked prior to delivery. However, if an item is missing from your order, you have 1 hour from the time of delivery to notify the store location.
Note that certain items, including Fresh Produce, Dairy products & Frozen Items cannot be returned or refunded once delivered.
10) Do we get tracking number for the shipment?
Yes. If order was placed for shipping and not for the home delivery.
As we also ship orders out of state via FedEx, we do provide complete tracking support of all of our orders. However, for home delivery you will receive a time frame and date from the store.